Banking Irregularities in Airtel Payments Bank

Introduction

Airtel Payments Bank, a leading Bank in India has been harassing me for a long time. I have been trying unsuccessfully for 3 years and tens of emails to update my Aadhaar Card Name ( National Identity Card ) and my PAN Card  ( Which allows the Income Tax Department to monitor my Income ) in my Airtel Payments Bank Account. I have proof of tens of emails which were sent by Airtel Customer Care Executives to me. Every time finding reasons to evade updating my proper name and Income Tax Details in it.

Reasons and Frauds Worth Billions of Dollars

Airtel Payments Bank has been purposely evading my demand to update my details so that its executives clandestinely operate my account to perform illegal monetary operations involving billions of dollars. It is to be noted that people in higher positions including its CEO know very well that such clandestine operations are happening in my account. But still did not answer my mail properly or update my Proper Name and PAN Card till this time. I have even reported this to the Reserve Bank of India Ombudsman with no replies from them too.

Proofs

Mail -1.

Both My Name in Aadhaar and PAN are same Deepak Kumar T A. Note that for my Name and Aadhaar, they are asking unnecessary documents. I did not say, my name has been changed. I just said update my name as in my Aadhaar and Passport. From the beginning, My name has always been Deepak Kumar T A. Not once I changed my name.

Mail - 2

Now, they are asking my Passport Size Photographs. Why would an account after being opened needs passport size photograph?

Mail - 3

I sent Passport Size Photograph. In fact, I sent each and every document they asked for, in every format they asked for. My photographs are always in JPEG format and it did open. Another way to evade.

Mail - 4

They just called me once and after a few rings, they purposefully disconnected the phone, so that they could report that they called me and it was unanswered. They used this trick even yesterday. When I called the number back, it went to voice mail, not to Customer Care.

Mail - 5

Same trick. Telephonic Conversation. I was doing some important work. Did not notice. Notice carefully the case numbers. They closed the case after one call on 10/06/2021. I mailed again. So they opened another case. I even mailed. Why wouldn't I have called back?

Mail - 6

Note the date, after 5 months, they are saying they will get back to me and solve the issue “ As Soon As Soon As Possible”

Mail - 7

Clear case of evading, why would some other number be bothered to update this account. There is no dedupe or whatever. I don't know what is dedupe first of all. I always submit proper Aadhaar Document and number to open an account, anywhere and everywhere.

Mail - 8

Clear case of evading. What am I asking? Update my PAN details Aadhaar Card Name. What are they saying close my account? That too for Rs. 25.76. Leave the amount. They are asking for documents. Canceled Cheque, Bank Statement. What Nonsense? Why should I close my account?

Mail - 9

Airtel Payments Bank is saying Airtel Phone Call was disconnected. They are saying until they get “AUTHENTICATION” from the Account Holder, which is me, they can not process my request. They think I am studying in Tamil Medium Lower Kinder Garden School.

Mail - 10

Finally After receiving all the Original Documents, even documents with color photocopies along with my signature and date written on it, They have finally come to the conclusion. The only problem is I have not submitted the attested Xerox Copy. Otherwise, problem would have been resolved years ago.

Mail - 11

Finally They are now asking for Updated Aadhaar Card and Name Change Slip. The only problem for me is I never changed it or updated my Aadhaar Card in its entire existence. So, I will in no way of possession of the Name Change Document.

Mail - 12

Finally, Even after I wrote you are Harassing me for a long time in capital letters, they are asking me the same documents.

My Account Page

Conclusion 

Don't think, this is an act of stupidity or for fun. There is serious money involved in it. A huge scam worth Billions of Dollars is to be unearthed. Fraudsters, money mafia and money launderers are using my account. If Airtel Payments Bank can not even give proper reply to its most valued customer. Or keep his record and money safe, whose money is safe in their hands. If you can not even do this basic thing. Why are you running a bank? Better close it and run away. I put a huge amount in crores of rupees yesterday in Airtel Payments Bank. I need it immediately. But I am getting irresponsible replies from them.